Terms & Conditions

Trip Concierge is about great travel at fair prices. We try to keep our terms of service as simple as possible, however some restrictions apply to avoid abuse of the system. They are outlined below.

By using our site you agree to the following:

Service Fees

Our goal is to be as clear as possible about service fees we charge. Excellent service does cost money, but we will never hide our fees and clearly display them here:

Supplier Imposed Fees:
  • Airline Ticketing $25 per passenger
  • Ticket Re-Issue Fee $35 per ticket
  • Hotel Cancellation Fee (1-night) on flexible bookings
  • Hotel Cancellation Fee (Full Amount) on prepaid bookings
  • Group Hotel Change Fee $25 per room
  • Group Hotel Cancellation Fee $25 per room + Hotel Penalty
  • Cruise Gratuities, Port Fees and Taxes (vary by cruise line)
  • Upgrades, seats, bags, priority (varies by airline)
  • Personal Concierge (email) $FREE
Trip Concierge Additional Fees:
  • Ticketing Fees: $25 per ticket
  • Ticket Re-Issue Fee $35 per ticket
  • Hotel Booking Fees: NONE
  • Cruise Bookings Fees : NONE
  • Group Hotel Change Fees: $VARIES
  • Group Hotel Cancellation Fee: 10% of total booking
  • Personal Concierge (in-person): $100 per hour
  • Travel Insurance: $VARIES BY TRIP
  • Government Visa Fees: $VARIES BY COUNTRY

Things to Remember

Booking in Advance

One of the benefits of membership is that the only thing you need to do is choose a destination and a date. No more scouring websites for hotel deals and being duped by airlines confusing pricing tricks. To keep things organised, and although we will do our best to arrange for last minute travel, please remember that domestic bookings in the United States are best booked with at least two week advance notice. And international travel requires three weeks advance notice for the best price. We cannot guarantee availability for ultra-last minute bookings. So remember, 2 Weeks for Domestic, 3 Weeks for International trips.

We will Choose the Airline and Departure Times

Membership with us means never having to travel on a low cost carrier ever again. Our goal is to get you there as quickly and efficiently as possible with the least hassle. We have spent years refining routes and finding the best options. Because you don't have to worry about finding the best and most efficient route. We will try to cater to your airline preferences and you get to earn and keep all the miles - that's even more vacations.

Our preferred airlines are the majors including Delta, American and United. Our preferred airlines for Europe are Delta, American, Air France, KLM, Virgin Atlantic, United, Lufthansa, SAS, Swiss and British Airways (London only). Our preferred airlines for Asia are United and ANA. Our preferred airlines for Latin America are American and United.

We will Choose Your Hotel based On Your Personal Preferences

Our team has travelled, researched and ranked over 450 hotels worldwide. We always ensure hotels are of the highest quality, in great locations either downtown, near the beach or close to sights of interest. We make every effort to choose the best hotel available at every destination. Your hotel category is usually determined by your personal preferences. You can always change your preferences by speaking to your personal travel expert. Also remember that for individual memberships hotel rooms are booked for maximum double-occupancy. Children under age 18 do not require a membership. If you travel with friends you may add them under our Companion Membership add-on to your plan and you can always bring someone along.

We choose the Activities Based On Our Experience and your Interests

You could argue that there are too many activities to please everyone. Our experience tells us that there are many activities that you will regret. Activities always sound great on a website. But once you get there you realise its totally the wrong thing to do for the destination, the service is awful, or worse somebody ran away with your money. We know the destinations, we even know which snorkelling adventure on the Galapagos is the best - because we have been there. Members in a higher membership tier can choose lower tier activities as well. Please make this request at the time of booking.

With Trip Concierge You Never Travel Alone

The worst part of booking travel on your own is if something goes wrong. Who hasn't been on hold for hours with the airline due to a cancellation or bad weather. With us you are never alone, if something goes wrong on your trip, we are here to help. A simple text email or call will spring us into action. Whether that is rebooking you on another flight, finding alternative hotels, or getting you home in case of a medical emergency. We have you covered.

Trips Are Usually Non-Refundable Unless Noted on Reservation

You have 24 hours to change your mind with flights. Once booked and confirmed, flights are usually non-refundable, unless specifically stated on your reservation confirmation. Generally with airlines, you will get a future travel credit, less any fees. With hotels, a no-show usually requires you to pay a 1-night penalty. Prepaid hotels are usually non-refundable. We highly advise trip insurance for this reason. If you want to sign up to trip insurance, its not too late. Please contact us at 1-800-503-8173 or via email at ask@tripconcierge.co

Trip Insurance is Recommended

Although our higher member tiers automatically have trip insurance included, smart and smart international members may want to consider adding trip Insurance. Because trips are non-refundable, you want to ensure that you are able to recover the cost in the case of a medical, family or personal emergency. More importantly it provides you with peace of mind when you are in a foreign country. Our insurance is offered through Allianz Global Protection, one of the largest insurers in the world. Insurance coverage is an annual plan and covers all your travel, even ones not booked with us. The insurance coverage goes above and beyond any insurance covered by your credit card provider.

Membership is flexible and never locked-in

When you join, you can select any membership tier. We usually offer a free trial period. For extra savings you can pay your annual fee in advance. You can cancel your membership at any time, but you must settle the remainder of your outstanding membership fee for a particular month. If you have a covered reason, you can recover the cost through your trip insurance coverage. Trip Concierge for Business memberships can be suspended for up to six months without penalty.