Terms & Conditions
Trip Concierge is about great travel at fair prices. We try to keep our terms of service as simple as possible, however some restrictions apply to avoid abuse of the system. They are outlined below.
By using our services you agree to the following:
2. Warsaw Convention
3. Privacy Policy
4. Membership Agreement (if applicable)
5. Service Fees (as published below).
Please refer to Section 7 "Services that may incur additional fees" of your individual Membership Agreement.
Service Fees
Our goal is to be as clear as possible about service fees we charge. Excellent service does cost money, but we will never hide our fees and clearly display them here:
- Airline Ticketing $25 per passenger
- Ticket Re-Issue Fee $35 per ticket
- Flight Hold Fees $25 per passenger
- Hotel Cancellation Fee (1-night) on flexible bookings
- Suppliers may pay us a 6-15% commission of the net booking value
- Group Hotel Change Fee $25 per room
- Group Hotel Cancellation Fee $25 per room + Hotel Penalty
- Cruise Gratuities, Port Fees and Taxes (vary by cruise line)
- Housekeeping Gratuities, Porterage Fees (vary by hotel)
- Upgrades, seats, bags, priority (varies by airline)
- Individual Hotel Booking Fees: NONE
- Group Service Contracts: 10-15% of total budget
- Group Hotel Bookings: 15% of total net booking
- Group Hotel Changes: $25 per room
- Group Hotel Cancellation: 15% of total net booking
- Group Flight Cancellation: $50 or 15% of ticket
- Personal Concierge: $100 per hour
- Catering & Group Dining: 10% of net contract
- Jet & Yacht Charters: 15% of net charter contract
- General Administrative Services $35 per hour
- Executive Services: $150 per hour
- Personal Shopping: Min $250 or 5% of total net purchases
- Restaurant Reservations & Show Bookings: $50
- Videography/Photography Services: 10% of net contract
- Luxury Consulting: $1,000 min or 5% total net purchase
- Smart+ from $68 per month
- Premium from $183 per month
- Posh from $459 per month
- Luxe from $1,208 per month
- Lifestyle from $2,083 per month
- Rates may receive volume and loyalty discounts.
Service Fees Are Non-Refundable. We highly recommend purchasing travel insurance to cover these fees in the event of cancellation.
Journey Arrangement
We charge a journey arrangement fee on complex itineraries and group travel arrangements that take a lot of time to plan by our travel advisors. This is to compensate them for the professional time spent on planning an itinerary. This fee is usually payable upfront.
- 12-15% of total travel budget
- 12-15% of total travel budget
Journey Arrangement Fees Are Non-Refundable. We highly recommend purchasing travel insurance to cover these fees in the event of cancellation.
Destination Management
We charge a destination management fee on complex itineraries and group travel where a lot of time and effort is required by our travel advisors to coordinate individual travelers. This is to compensate them for their professional time spent. This fee is calculated based on the net rate (before tax) of the total budget.
- 12-15% of total travel budget
- 12-15% of total travel budget
Destination Management Fees Are Non-Refundable. We highly recommend purchasing travel insurance to cover these fees in the event of cancellation.
Accounting
We charge a convenience fee to contact the respective hotel, airline, car, cruise and tour company accounting departments for copies of a final guest folio.
- $25 per invoice/folio
This only applies to invoices and folios that are not available on our system, or that have not been paid through us.
Commissionable Rates
Our primary income is earned through commissions paid to us by travel suppliers. These commissions can vary depending on the supplier and may impact the choices we offer our guests. When booking travel through Trip Concierge, guests should assume they are paying a commissionable rate which may be higher than the lowest Internet discount rate offered through a suppliers membership or loyalty program. Where net rates are being offered by a supplier, Trip Concierge reserved the right to markup the rate to a competitive industry rate.
Price Match Guarantee
We pride ourselves in offering competitive pricing for travel products. If you find a price that is comparable in its terms, and lower than we offer, we encourage you to let us know. The Price Match Guarantee applies only to identical bookings that are publicly available for purchase online. The bookings must include the same travel dates, payment terms, cancellation terms, service or type category, number of passengers, and travel itinerary. The guarantee is valid only for bookings made through Trip Concierge and not for bookings made directly with airlines, hotels, or other travel suppliers discount, loyalty or membership programs. To claim the guarantee, customers must provide proof of the lower price prior to booking with our travel agency. Proof of the lower price may include a screenshot or a link to the website where the lower price is advertised. The guarantee applies to the base fare and any applicable taxes, but not to fees or any other additional charges. The guarantee does not apply to package deals, group bookings, or bookings made through loyalty program points. The guarantee is valid only for bookings made in the same currency as the lower-priced offer. Trip Concierge reserves the right to verify the lower price and to refuse to match the price if we determine that the lower price is not valid or if the terms and conditions of the lower price differ significantly from those of the original booking. We reserve the right to modify or cancel the guarantee at any time without prior notice. The decision of Trip Concierge regarding any aspect of the Price Match Guarantee program, including eligibility, interpretation, and fulfillment of any claim, is final. By participating in the Price Match Guarantee program, customers agree to these terms and conditions.
Waivers and Refund Policy
Our service fees are charged to cover the costs of processing and providing our travel services. Please note that all service fees are non-refundable, regardless of the circumstances. This means that if a guest chooses to cancel or modify a booking, or if there is a problem with the service provided, the service fee will not be refunded. By using our services, you agree to these terms and conditions regarding service fees. We understand that unforeseen circumstances may arise, but we are unable to make exceptions to this policy. In certain circumstances Trip Concierge reserves the right, in its sole discretion, to refund, reduce or waive the above fees on a case by case basis for charges imposed by, or paid directly to, Trip Concierge. Trip Concierge has no control over booking, contract and refund policies by third party suppliers. We highly encourage our guests to take out travel insurance to cover these fees in case of changes, delays or cancellations for covered reasons.
Things to Remember
Booking in Advance
We will Choose the Airline and Departure Times
Our preferred airlines are the majors including Delta, American and United. Our preferred airlines for Europe are Delta, American, Air France, KLM, Virgin Atlantic, United, Lufthansa, SAS, Swiss and British Airways (London only). Our preferred airlines for Asia are United and ANA. Our preferred airlines for Latin America are American and United.
We will Choose Your Hotel based On Your Personal Preferences
We choose the Activities Based On Our Experience and your Interests
With Trip Concierge You Never Travel Alone
Trips Are Usually Non-Refundable Unless Noted on Reservation
Trip Insurance is Recommended
Membership is flexible and never locked-in