A Letter From our CEO Thomas Schneider

April 2, 2020

Written By: 
Thomas Schneider

To you and our extended Travel Family,


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These are some of the most challenging times we have seen in the most recent years and certainly in the travel industry. Our thoughts and prayers are with the families that have been impacted by the coronavirus.

On behalf of Trip Concierge, I want you to know that I, as well as everyone here, remain available to you throughout this situation. If you have any questions regarding current travel restrictions or policies, the re-scheduling of trips, or anything else related to travel, please contact us.

It is important that we all stay abreast of the daily updates from the Centers for Disease Control (CDC), the World Health Organization (WHO), the U.S. State Department, and other government agencies. As a member of Travel Leaders Network, we have access to regular updates on policies from airlines, government agencies, tour operators and hotels.

The safety and wellbeing of you, our valued guests, and our employees is our top priority.

Our dedicated staff of travel advisors has taken compelling actions to ensure a seamless travel experience for all our guests. With new travel restrictions in place, our advisors are working around the clock assisting travelers with their itinerary changes.

Our vacation experts are also assisting clients in making new and future reservations for travel to different destinations. If you have existing vacation plans that need to be altered, please call us at 1-800-503-8173 or email your personal travel expert to cancel or rebook.

Please know our office is actively following the recommendations of the CDC regarding enhanced cleaning measures. All of our employees are currently working from home and have taken the necessary precautions to maintain a clean workspace.

We appreciate your continued support during this sensitive time. We will keep you informed of any changes to our operations and/or policies.

Please know, we are here for you, now and whenever you are ready to travel.

We wish you the best and hope you stay safe and healthy.


Thomas Schneider
Chief Executive Officer


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The opinions, views and testimonials expressed in this publication are those of the authors. They do not purport to reflect the opinions or views of Trip Concierge or its affiliates. The information presented in this publication and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of Trip Concierge concerning the overall safety, quality or suitability of any property as a whole. Please consult your certified travel advisor for more information to determine which accommodation, destination or experience is suitable for your needs.